Last Updated: May 15, 2024
At Apache Pizza, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the conditions under which we provide refunds or replacements for orders placed through our website, mobile application, or by phone (collectively, the "Services").
We take great pride in the quality of our food and service. If you are not completely satisfied with your order, please contact us immediately so we can resolve the issue.
If you believe the quality of your order does not meet our standards, please contact the restaurant that prepared your order or our customer service team within 30 minutes of receiving your order. We may request photographic evidence of the quality issue to better assess and resolve your concerns.
If your order is incorrect (contains wrong items) or incomplete (missing items), please contact the restaurant that prepared your order or our customer service team within 30 minutes of receiving your order. Please have your order number or receipt available when you contact us.
Refunds may be issued in the following circumstances:
If your food arrives in an unsatisfactory condition (e.g., cold when it should be hot, undercooked, damaged), you may be eligible for a refund or replacement.
If items in your order are incorrect or missing, you may be eligible for a refund for the specific items affected or a replacement of those items.
If your delivery is significantly late (more than 60 minutes from the time of order placement for standard deliveries), you may be eligible for a full or partial refund, depending on the circumstances and the delivery estimate provided at the time of ordering.
If our delivery driver cannot locate your address due to an error on our part, you may be eligible for a refund. However, if the delivery failure is due to incorrect address information provided by you, we reserve the right to charge for the order.
If we need to cancel your order (e.g., due to restaurant closure, technical issues, or unavailability of products), you will receive a full refund.
To request a refund, please:
Please provide the following information when requesting a refund:
For food quality, incorrect, or missing items, please contact us within 30 minutes of receiving your order. For all other issues, please contact us within 24 hours of placing your order.
Refunds will be issued using the original payment method used for the order:
We may issue partial refunds when only part of an order is affected. The refund amount will correspond to the value of the affected items plus any applicable taxes for those items.
In some situations, we may offer to replace your order or specific items instead of providing a refund. Replacements are subject to operational feasibility, including restaurant hours, delivery capacity, and product availability.
If we offer to deliver replacement items, please note that the standard delivery time will apply. We will prioritize replacement deliveries whenever possible.
In some cases, we may ask you to collect replacement items from the restaurant. If this creates a significant inconvenience, please discuss alternative solutions with our customer service team.
Items received as part of a promotion, discount, or special offer may be subject to different refund conditions. In general, promotional items received for free are not eligible for refunds.
Delivery fees may be refunded if the delivery was significantly late, incomplete, or failed due to an error on our part. Delivery fees are generally not refundable if you cancel an order after it has been prepared or dispatched.
If you customize your order (e.g., requesting ingredient additions or removals) and are dissatisfied with the result despite the order being prepared according to your specifications, we will assess refund requests on a case-by-case basis.
We reserve the right to investigate accounts with a pattern of frequent refund requests and may limit future refunds or take other account actions if we detect abuse of our refund policy.
At Apache Pizza, we stand behind our products and services. If you are not satisfied with your order for any reason, we will work with you to make it right, whether through a refund, replacement, or store credit for a future purchase.
If you have any questions about this Refund Policy or need to request a refund, please contact us using one of the following methods:
Phone: +443434164948
Email: [email protected]
Website: www.apachezpizza.com/contact
Mail:
Apache Pizza Customer Support
8 Tara Corner
Lake Carolinemouth
CM22 6DR
Ireland
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.
This Refund Policy does not affect your statutory rights as a consumer under Irish and European Union consumer protection laws.