Privacy Policy

Last Updated: May 15, 2024

Apache Pizza ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website apachezpizza.com (the "Site"), use our mobile application, or place an order with us (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the practices described in this policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

Personal Information

We may collect the following personal information from you when you use our Services:

Contact Information: Name, email address, telephone number, delivery address
Account Information: Username and password if you create an account
Payment Information: Credit/debit card details, payment transaction history (note: we do not store complete credit card information on our servers)
Order Information: Food items ordered, special instructions, delivery preferences
Communication Information: Messages you send to us through contact forms or customer support

Automatically Collected Information

When you access our Services, we may automatically collect certain information, including:

Device Information: Device type, operating system, browser type and version
Log Information: IP address, access times, pages viewed, referring website addresses
Location Information: Approximate geographic location based on IP address or more precise location when accessing our Services through a mobile device (with your permission)
Usage Information: Interactions with our Services, including browsing activity, search queries, ordering patterns

Cookies and Similar Technologies

We and our third-party service providers use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize our Services, and deliver targeted advertisements. You can control cookies through your browser settings and other tools. For more information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We may use the information we collect for various purposes, including to:

Process and fulfill your orders
Create and maintain your account
Provide, maintain, and improve our Services
Process transactions and send related information, including confirmations and receipts
Send administrative information, such as updates to our terms, conditions, and policies
Respond to your comments, questions, and requests
Communicate with you about products, services, offers, promotions, and events
Monitor and analyze trends, usage, and activities in connection with our Services
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Personalize your experience and deliver content and product offerings relevant to your interests
Comply with legal obligations

Legal Basis for Processing (EU/EEA Users)

If you are located in the European Union or European Economic Area, we collect and process your personal information on the following legal bases:

Contractual Necessity: To perform the contract we have with you (e.g., processing your order, delivering food)
Legitimate Interests: For our legitimate business interests (e.g., improving our services, marketing) provided those interests are not overridden by your rights
Consent: Where you have given us specific consent, such as for marketing communications or precise location tracking
Legal Obligation: To comply with laws and regulations applicable to our business

How We Share Your Information

We may share your personal information with the following categories of recipients:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as:

Payment processors
Delivery services
Cloud service providers
Analytics providers
Customer service providers
Marketing and advertising partners

Franchisees and Business Partners

We may share your information with our franchisees who operate Apache Pizza locations and with other business partners with whom we collaborate.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

We may share or transfer your information in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy.

With Your Consent

We may share your information with third parties when we have your consent to do so.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

For EU/EEA Residents (Under GDPR)

Access: Right to access your personal data
Rectification: Right to correct inaccurate or incomplete data
Erasure: Right to request deletion of your data
Restriction: Right to request restriction of processing
Data Portability: Right to receive your data in a structured, commonly used format
Objection: Right to object to processing based on legitimate interests
Withdrawal of Consent: Right to withdraw consent at any time

For California Residents (Under CCPA/CPRA)

Right to Know: Right to request information about personal information collected, disclosed, or sold
Right to Delete: Right to request deletion of personal information
Right to Opt-Out: Right to opt-out of the sale or sharing of personal information
Right to Non-Discrimination: Right not to be discriminated against for exercising CCPA rights
Right to Limit Use of Sensitive Personal Information: Right to limit the use of sensitive personal information

To exercise your rights, please contact us using the information provided in the "Contact Us" section below.

Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing emails or by contacting us directly.

Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

International Data Transfers

We are based in Ireland and process data primarily within Ireland and the European Union. If we transfer personal information to countries outside the European Economic Area, we will ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Third-Party Links and Services

Our Services may contain links to third-party websites and services that are not owned or controlled by Apache Pizza. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Apache Pizza
8 Tara Corner
Lake Carolinemouth
CM22 6DR
Ireland

Email: [email protected]
Phone: +443434164948

Data Protection Officer

You can contact our Data Protection Officer at [email protected].

Supervisory Authority

If you are located in the European Union, you have the right to lodge a complaint with a supervisory authority in your country of residence. In Ireland, this is the Data Protection Commission (www.dataprotection.ie).